Effective Date: 09-12-2014
Halls values you and respects your privacy. We collect information to support our relationship with you, improve our product offering and to communicate about products, services, and promotions in an effort to improve your shopping experience. Halls recognizes that we must maintain and use information responsibly. We may disclose information to companies that work with us and assist us with providing services to you. We will not share your information with other third parties without your prior permission or prior notification.
What information does Halls collect and why?
We collect information you provide when you place an order, register with us, send us an e-mail or call us or enroll in a club or service. This information may include the following: your name, your mailing address, your e-mail address, your phone number, your credit card number, your purchase history.
It may also include information you submit about other people; for example, the name and address (e-mail and postal) of a gift recipient. We only use information you submit about other people in order to deliver information, products, or services specifically requested by you.
Who does Halls share information with? We will share personal customer information with our agents, representatives and trusted service providers and contractors for limited purposes, including fulfilling customer orders; offering certain products and services in connection with our website; communicating to customers; providing customer service; enhancing and improving customers' shopping experiences; enabling access to our partners' sites; and completing credit card transactions. These third parties are not allowed to use this information for any purpose except fulfilling orders and servicing your questions. In addition, we may combine the information you provide while online at Halls.com with information you've provided in the Halls retail stores, in order to provide a better shopping experience for you.
Aside from the purposes described above, we will never share your personal information with any other third parties unless we have your permission or you have been notified. Halls reserves the right to cooperate with law enforcement officials in the investigation of alleged unlawful activities of our customers related to electronic communication transmitted on our site. Halls will have no legal liability for such disclosures.
We may also provide information to other organizations for fraud protection and credit risk reduction. We may share aggregated demographic and statistical information with our other partners. This is not linked to any personal information that can identify any individual person.
How does Halls handle contest and survey responses? Periodically, Halls will invite customers to participate in contests and surveys. The information we collect from these contests and surveys may be associated with individual customer accounts and used by Halls to improve your overall customer experience. The information will only be shared with third parties in aggregate form; no individual information will be given to third parties unless we have your prior permission or you have been notified.
What technical devices and processes does Halls.com use to collect information about me? We use technology that allows us to identify what type of browser you are using, the website from which you enter Halls.com and the pages you view as you tour our site. This technology helps us compile aggregate statistics about our online guests and their use of Halls.com, which allows us to make improvements in design and content to better serve you.
What is an IP address and how does Halls.com use it? An IP address is a number that is assigned to your computer when you are using your browser on the Internet. Like most websites, the servers that serve our website automatically identify your computer by its IP address. We do log IP addresses and we use them to monitor things like the number of visitors that visit our website.
How do I access and make changes to my preferences to receive e-mail? When you sign up for e-news at Halls.com or in a Halls retail store, your account automatically indicates that you want to receive promotional information from Halls regarding news about Halls products, services and events. In addition, it automatically indicates that you would like to be informed about special offers, products and free samples from Halls partners. If you do not want to be contacted by Halls for promotional purposes, you may indicate your preference online by indicating that you would like to opt-out of the e-news program. To unsubscribe, simply click here, click the button next to unsubscribe and enter the required fields, including the e-mail address that is receiving e-news.
How do I access and make changes to my personal information? You can modify or delete your personal information by contacting our marketing department at 816-274-8122. The marketing department can also be contacted via mail at: HALLS LLC, Attention: CRM, 2450 Grand Boulevard, Suite 333, Kansas City, MO 64108-2524. You may also direct that changes be made to your personal information by using the Contact Us link at the bottom of most pages on the Halls.com website.
How secure is my Halls.com account information? Halls has security measures in place to protect the loss, misuse and alteration of your information. Only select employees and agents of Halls.com have access to this information. This information is accessed for the sole purpose of providing customer service.
Are my personal messages private when I purchase gifts from Halls? When you add a personal message to your order, it is securely protected by Halls. For the purposes of order fulfillment, it is possible that your message may be viewed by an order processing representative. Our partners and employees adhere to the strictest standards of confidentiality to protect your privacy.
How do I contact Halls if I still have questions? You may contact us by using the Contact Us link at the bottom of the Halls.com home page. We try to reply promptly to every message we receive. This information is used to respond directly to your questions or comments. We may also file your comments and share them with our customer service team to improve our service in the future. Your personal information will only be shared with third parties in the event that we need to follow up with specific order-related questions or comments; the third parties will not use your information for promotional or any other purposes.